FAQ
Prints
What paper are the prints on?
Fine Art Print: 200gsm museum-quality paper with a textured matte finish. Hahnemühle Photo Rag: 308gsm paper, one of the most popular papers for art reproductions. Both are printed with giclée techniques.
What sizes are there?
Prints come in A4 (21 x 29.7 cm), A3 (29.7 x 42 cm), A2 (42 x 59.4 cm), A1 (59.4 x 84.1 cm) and A0 (84.1 x 118.9 cm).
Where do you ship, and how long does it take?
We ship worldwide. Every print is made to order, and production usually takes 2 to 5 working days. Delivery time then depends on the shipping option you choose at checkout, where the cost and estimated delivery are shown. Orders are not shipped or delivered on weekends or bank holidays, and busy periods such as the weeks before Christmas can take a few days longer. Ships separately. Originals are posted from my studio in London. Prints, framed prints, cards and notebooks are printed and shipped separately, from print partners near you. If you order different items, they arrive in separate parcels and shipping is charged for each one.
Will I get tracking?
Yes. You will get a shipping confirmation email with tracking once your order has been dispatched. Some orders are sent in more than one parcel, so you may receive more than one email.
Can I return a print if I change my mind?
No. Every item is made for you after you order, so orders cannot be cancelled, changed or returned if you change your mind. If an item arrives faulty, damaged or misprinted, we will replace it. Email me@egorodriguez.com within 30 days of delivery with your order number and photos of the item and the packaging.
What about original artworks?
Originals are one-off pieces and are final sale. If an original arrives damaged, email within 7 days of delivery with photos and keep all the packaging. Originals are sent within 1 to 3 working days.
Framed prints
What frames and sizes are there?
Frames are solid wood in Black, White or Natural, with an acrylic glaze. Sizes are 8x12 in (20 x 30 cm), 12x18 in (30 x 46 cm), 16x24 in (41 x 61 cm) and 24x36 in (61 x 91 cm).
Do they arrive ready to hang?
Yes. Framed prints arrive ready to hang. They are printed and framed to order on museum-quality giclée paper.
What if my frame arrives damaged?
Email me@egorodriguez.com within 30 days of delivery with your order number and photos of the item and the packaging, and we will replace it.
Cards and notebooks
What is the Card?
A single flat card, not folded. Printed on Mohawk Superfine matt card, with plain back.
What is the notebook?
An A5 hardback notebook (14.8 x 21 cm) with my illustration wrapped around the cover. 128 lined pages of 90gsm paper, with a vinyl-laminated hard cover.